1. When you can return
You may request a return if the item arrives damaged, defective, incorrect, or significantly different from the confirmed order description. Change-of-mind returns are accepted only when the product page or offer explicitly allows them.
2. Time limit
Contact us within 48 hours of delivery for damaged or wrong items, and within 7 days for eligible change-of-mind returns (if offered). Requests after these windows may be declined.
3. Condition of goods
Returned products must be unused, in original packaging, with all tags and accessories, unless the item was defective on arrival. Hygiene-sensitive items (e.g. certain personal care goods) may be non-returnable except for defects.
4. How to request
Message support with your order number, issue description and clear photos/video. We will confirm whether a return, replacement or refund applies and share the return address or pickup arrangement.
5. Refunds
Approved refunds are processed to the original payment method or via mobile financial service where COD was used, typically within 7–14 working days after we receive and inspect the return. Shipping fees are non-refundable unless the error was ours.
6. Replacements
If the same product is in stock we will prioritise replacement; otherwise a suitable alternative or refund will be offered.