1. Customer cancellation
You may request cancellation before the order is packed or handed to the courier. Contact us as soon as possible with your order number via phone, WhatsApp or the Contact page.
2. After dispatch
Once the parcel is with the courier, cancellation is usually not possible. You may refuse delivery at your own cost; return-to-seller fees may apply. After delivery, the Returns & Refunds Policy applies instead.
3. Store cancellation
We may cancel an order if a product is out of stock, a price error occurred, payment failed, verification is unsuccessful, or the delivery address is incomplete or high-risk. You will be notified and any paid amount will be refunded.
4. Refunds on cancellation
For prepaid orders cancelled before dispatch, refunds are initiated within 3–7 working days. COD orders that are cancelled simply will not be charged.